Refund policy
Return window: You may request a return within 14 days of receiving your item. Requests made after 14 days cannot be accepted.
Condition for a full refund: Items must be unused and unopened, in their original condition with all original packaging, manuals and accessories, and with proof of purchase.
Opened items: To protect our customers, we only accept change-of-mind returns of items that are unopened and unused, in their original sealed packaging. Items that have been opened, used, installed, registered, or are missing packaging or accessories cannot be returned unless they arrived defective, damaged, or were not what you ordered.
Non-returnable items:
- Software, license codes, digital downloads and subscriptions once the code has been delivered or activated
- Gift cards
- In-ear monitors, earbuds, earphones, mouthpieces and other hygiene-sensitive items once opened
- Items marked as final sale or clearance
Return shipping: Customers pay return shipping on change-of-mind returns. If your item arrived defective, damaged, or was not what you ordered, we will cover return shipping and provide a prepaid label.
How to start a return: Email info@studiosenter.com with your order number and the reason for the return. Once your return is approved, we will email you the return address and instructions. Items sent back without an approved return request will not be accepted.
Damaged, defective or wrong items: Please inspect your order when it arrives and contact us within 14 days of delivery with your order number and photos. We will make it right with a replacement or full refund. Manufacturer warranties continue to apply after the return window ends, and we are happy to help you with a warranty claim.
Exchanges: The fastest way to get a different item is to return the original for a refund and place a new order.
Refunds: We will email you once we receive and inspect your return. Approved refunds go back to your original payment method. Please allow up to 10 business days for your bank or card issuer to post the refund.